Blog

The Good, the Bad & the Disgruntled; Your guide to dealing with a disgruntled current or former employee

By Shraga Jacobowitz

In our last couple of articles, we discussed hiring GOOD and firing BAD employee.  This week we’re going to discuss the UGLY (and no we’re not talking about that one employee who can use an overall makeover). But the UGLY TRUTH is that some of YOUR employees may NOT BE HAPPY! I know, I know…it can’t possibly be true, after all you’re an awesome guy and boss. But the reality of the truth is that 70% of current and 75% of fired employees in the US are disgruntled! And that’s a really bad thing.

Besides setting a bad tone and spreading internal negativity in the office, a disgruntled employee can be a liability and risk to a company in the forms of lawsuits, bad press and possible theft of company materials, clients or research.  In other words, you want to avoid them like the plague. But with the percentages listed above that may not be entirely possible. Which means, like or not, in the course of your business’ life, you most probably will have to deal with a disgruntled employee or former employee.

So what’s the trick to that? No worries, we’ve got you covered.

Let’s start with a disgruntled employee who is still a current employee of your company.  Now I know what you’re all saying right about now: Shraga has lost his mind….why would I ever let a disgruntled employee still work for me? While you may still think I’m crazy, you should know a disgruntled employee can end up being your best asset and here’s how:

  1. Find out why they are unhappy. Is it their personality or something at work legitimately making them dissatisfied and grumpy? If it’s their personality, you may be out of luck. The only thing you have to consider is if they bring something valuable to the table. If that’s the case, then you have to weigh the cost of company morale and dealing with a grump, against that value. If they have a legitimate reason for being upset, you’re in luck, because then you can fix the situation, not only improving the work environment for that individual, but for all your employees. Plus, showing that you care enough to find, resolve and correct the issue is a great way to create gruntled (why is that not a word?), happy employees.
  1. Don’t lose your cool. It’s like parenting….no matter how frustrating your two year old is being, you know you’re the adult and therefore you have to remain calm (despite the haircut they just gave themselves or the glitter they just decorated your important report with). Same too, no matter how frustrating your employee is being, you have to remain professional. I know it’s hard, but it is important for both handling this employee and creating a positive work environment. And to prevent an employee related lawsuit or claim such as discrimination, wrongful termination etc.
  1. Model good behavior. Another great tidbit from parenting, the “do as I say, not as I do” method is proven NOT to work. As the boss, you SET THE TONE of the office. How you deal with frustrating situations, treat your employees and your general mood, will affect how your employees do the same. Happy Boss = Happy Office (I know it doesn’t rhyme, but it stands just as true as Happy Wife = Happy Life).
  1. Build a company culture that prevents the Disgruntled. Sounds easy enough….just don’t hire disgruntled employees to begin with. Okay, as we all know, it’s easier said than done (even if you listen to my advice in my previous articles), but as discussed in my article on building the right company culture, creating an environment that is positive and stresses the values and mission of the company will prevent hiring these people in the first place. Having a strong value compass, will help weed out those employees that don’t fit into the culture or can help prevent an employee from becoming disgruntled in the first place.
  1. Ask for Help. If you’re partnered with a PEO, they have the tools and personnel to help you deal with a problem employee. In addition, they can help identify potentially problem employees and can help you protect yourself against the more dire consequences of a disgruntled employee, such as a lawsuit. There’s no shame in asking for help here! When it comes to protecting your company, it’s really the smartest thing to do.

That said and done, DON’T BE AFRAID TO FIRE A DISGRUNTLED EMPLOYEE who cannot be helped.  At the end of the day, this is your company and you need to make sure each and every employee fits your needs and culture.

Which brings us to the other type of disgruntled employee….the one who is getting the ax soon or already has. And while the first type of disgruntled employee (the one still working for you) is a pain to deal with, this type of disgruntled employee can be a lot more of a nuisance and plain old scary for your company.  A disgruntled former employee can pose a big risk to your company in form of bad mouthing your company to potential clients and/or job applicants.

Having disgruntled former employees is standard in the business world, meaning, at some point of your career, you’re going to have to deal with someone who is mad at or dislikes you.  I know, I know….we all just want to be loved, but the reality of the situation is not everyone is going to love us, and that holds doubly true for someone you’ve let go from your company.  Listening to some of the advice on how to fire someone, will hopefully eliminate some of the disgruntled employees. But for those employees for whom just smoothing over the firing process is not an option, the following tips can help defuse a potentially explosive situation.

  1. Don’t give them anything to complain about. Okay, I know this sounds obvious, and in any case, isn’t the very definition of disgruntled, someone who has a lot to complain about? While this is true, if you do everything correctly, they’ll be hard pressed to find reasons to complain (I mean, the complaint gets kind of weak when there’s nothing to be said). Be generous where you can be; make small concessions when handling their requests; make sure they are paid their final paycheck before they step out of your door, and treat them with respect, dignity, calm and cool. It may even be worthwhile to reach out through a third party to see if you can resolve any outstanding complaints. But if they’re not open to this, let it go.
  1. Take away their power. Don’t let one disgruntled employee disrupt your entire company. Don’t allow their antics to consume a disproportionate time and energy. Assign one person to handle the matter and let everyone else resume work. This also sends a strong message to the disgruntled employee that life (or work, in this matter) goes on without them. Similarly, when confronted by a disgruntled employee, get a room, i.e., keep it private. Don’t allow for a showdown to happen in front of your other employees, customers or other bystanders.  You may also want to look into offering employees a severance agreement that offers the employee something they want in return for a non-disclosure agreement that includes what can and can’t be said about you, your team and your company.
  1. Change the narrative. The biggest problem (barring the real extreme cases) you will probably face with a disgruntled employee is having someone bad-mouth you. While unfortunately this can’t be changed, it doesn’t have to be the only story out there. However, don’t try to correct the problem by engaging with the disgruntlee (again, why is this not a word?). Instead, make sure you share positive aspects of your company’s purpose, mission, goals and accomplishments. In other words, remind people that there is a bigger picture than just this one employee. Don’t rehash details of the employee’s faults and firing, but do respond to rumors immediately. Without getting into a full out war, address any rumors by giving accurate facts that counter them, without having to repeat the rumor.
  1. Get Help. If you’re noticing a theme here, you’re not imagining it. Getting help when needed is essential to ensure that you and your company are protected. Dealing with a disgruntled employee can be draining.  Seek out professionals that can help you with this matter. As always, I suggest asking your PEO if they can help you with the situation or help find the professionals who can and like I mentioned before, a PEO can even help prevent situations from escalating by putting into place preventive measures that protect your company, identifying disgruntled employees before they become a threat and helping you offer better benefits to your employees to minimize their dsgrutleness (I think the dictionary needs to add some of these words) and maximize their overall job satisfaction. Most importantly, if you think a situation is getting too volatile and can potentially be dangerous, get the authorities involved.  DON’T LET A SITUATION BECOME DANGEROUS BEFORE ACTING!  In the case of any disgruntled employee, it is important to be PROACTIVE rather than REACTIVE.

When it’s all said and done, preventing and dealing with disgruntled employees simply falls back upon what most human interactions depend on, being  respectful, listening (but I mean really listening) to what they have to say, staying calm and being  the bigger man. Easy enough, no?

For more information on how to create a work environment that discourages disgruntled employees and/or how to maintain HR practices that protect both you and your employees, contact ARC Consultants and see if a PEO is the right fit for you.

Turning the Dream Employee into a Reality: The Last 2 Steps to Hiring the Perfect Employee

By: Shraga Jacobowitz

In our last newsletter, we discussed the first two steps of hiring the ideal employee for your company (here’s a quick refresher  if you want to review those steps).  In this week’s article we get to the meat and potatoes of the hiring process, and explore how to ask the right questions to potential hires and how to ensure the best candidate for the job becomes the best employee for your business.  Because as you will soon discover, hiring the dream employee goes beyond the hiring process. Just read on to see how…

Step 3: Ask the right questions & offer the right incentives

This is really two separate parts of the same process: one is making sure your interviewees put their best foot forward, while the second is making sure you put yours forward.

Knowing what to ask potential hires is essential to the interview process.

Rule #1: YOU SHOULD NOT BE ASKING THEM ANYTHING THAT YOU CAN READ OFF THEIR RESUME! The interview is not about learning about their experience, education, etc., but instead it is a way of gauging their personality, work ethic and character and seeing how they will fit in your company’s current workforce and culture.  In addition, don’t just ask about their expertise, but provide a hypothetical scenario in which they apply that expertise to a company related problem or situation.

Rule #2 is therefore, GET CREATIVE WITH YOUR QUESTIONS.

Some creative questions can include (but then again, you SHOULD try to come up of some of your own that fit your company needs best):

  1. Turn the question back on them and ask them, “What question didn’t I ask that I should have?” Their answer will reflect a lot about what they feel is important; what they are more and less confident in and may dig up a nugget of information you never would have dreamed about asking.
  2. What would you do if you were CEO? Again, this reveals a confidence level and allows you to see if the hire is more comfortable in a leadership or follower role.
  3. Why wouldn’t you want to work here? They’ve got the “why I want to work here,” answer down pat, so reverse the script and ask them why they wouldn’t want to work here. This is the candidate’s opportunity to show that they have a great understanding for the business, but also that they recognize that no opportunity is perfect – but that they have solutions for coping with those obstacles.
  4. Have fun with your questions: What super power would you most want? If you can have lunch with one historical figure, who would it be? In general, interviews should be a conversation rather than question and answer, so anything that opens an avenue of discussion is a great question to ask.

As for putting your best foot forward, make sure you are offering an attractive benefit package (a PEO can help you compete with the big dogs for this), a competitive salary and potential for growth. Having top employees requires competing for those employees, so make sure you’re in the game.  Like your interview questions, get creative for ways to entice potential employees. A froyo machine in the break room isn’t sealing the deal, but it certainly doesn’t hurt and lets hires know that you’re a company that cares about the happiness of your employees (now that’s a win-win).

Step 4:  it’s not always about the hiring process.

Hooray! You finally hired the employee of your dreams! Now what?

Guess what, hiring the right employee is just the first step (or I guess according to this article, the third step) to having the perfect employee. And it’s not even the most important step– this final step is probably the most important step in the process and can make the difference between having an Employee Stud versus an Employee Dud. So what is this all important step?

TRAINING! TRAINING! & MORE TRAINING!

There, it’s so important I said it three times. There are no two-ways about it, good employees no matter their education, background, experience or super powers, need to be trained in working for YOU.

To drop them in the deep-end of office management may very well show you how adaptive, self-sufficient and innovative your new employee is, but it really isn’t the most efficient way to getting the job done. Take the time to properly train your employees and keep them well informed about company changes, policies and what’s happening in the office.  Trust us that extra time you take will definitely pay for itself in the end.

Some of the things that you should make the time to tell ANY new employee are:

Your USP (unique selling point) and how you compare to your competition. Every employee is a potential networking and sales person for you. That oh, so innocent question, “Oh, you work at So & So Inc. — are they any good at what they do?” can actually lead to a new customer/client. Not having the correct information to deliver an elevator pitch, may mean the difference of a new client or not.

How to Solve a Customer Problem on their own. You’ve (or your employees have) been there and done that, so you really know most of the clients’ problems, although you must never underestimate the power of clients coming up with unique and crazy problems, but on the most part, you or someone on your team should know how to handle most complaints and issues. Give new employees the resources, the skills and the AUTHORITY to handle these problems instead of having to pass the buck to upper management when problems arise.

It may also be worthwhile to assign a buddy/mentor for every newcomer. In this way, new employees have an address for their myriads of questions and they need not to feel like they are bothering management or feel stupid in asking questions. In addition, building a trustworthy relationship with someone with more experience in that company can help guide the newcomer and allow them to adapt and grow as part of the team.

Through following these (albeit not simple but essential) steps you can ensure that you hire the best employee for your company and needs. Now if you think hiring someone is the hardest part of being a boss, just wait until you have to fire someone. Look out for tips on that in a future newsletter article.

Need help with your HR administration or need more tips about the hiring/firing process, contact ARC Consultants to see how a PEO can help you with all your HR needs.

Should a PEO be your business’ New Year’s resolution? 7 Signs that will tell you if a PEO should be on the list

 

By: Shraga Jacobowitz

With New Year’s just past (Do we all remember Y2K pandemonium? Can you believe it was 18 years ago?), it’s time to reflect on those resolutions. For many that means personal resolutions. But believe it or not, New Year’s is also a good time for business resolutions, especially if your business is showing any of the following seven signs. And with the help of ARC, this is a resolution you can actually keep.

So what are the 7 signs you might need a PEO?

Read on and see if any sound familiar.

#1: Your administrative duties overwhelm you 

If you’re desperately searching for more hours in the day to get through your entire workload, a PEO is the ideal solution for you. A thriving, growing business translates into growing administrative duties that you may not be able to keep up with.

A competent PEO will streamline all of your administrative processes, such as overseeing payroll, new hire and termination processes, HR compliance and medical coverage for your employees. They assume the bulk of hiring and recruiting new workers, supervise employee data management and more.

This might especially apply to you if: You have multiple locations, recently underwent an expansion, or experienced a large growth surge.

#2: You’re not 100% certain you are compliant with regulations and laws related to your industry

Running a lawful business has never been more complicated. New rules and regulations are constantly being passed, and just keeping yourself and your business updated with these laws can consume most of your time and energy.

Free up your brain space and drive for the things that really matter – like launching a new line of products or expanding your clientele beyond its current base – by outsourcing this tedious task to a PEO. They’ll do the hard work for you and ensure that your business is always fully compliant with all relevant laws.

This might especially apply to you if: Your industry is high-risk and is governed by many complicated rules and regulations.

#3: You want access to a Fortune 500 benefit employee benefit package 

Small businesses sometimes have to resort to hiring less-than-ideal candidates because they don’t have access to the handsome benefits package offered by larger firms. In an employee’s market, job-hunters can afford to be choosy and might not even give your business a chance if you can’t offer an attractive package.

By using the services of a PEO, you’ll have access to a much wider pool of benefits you’d otherwise never be able to reach. This way, you can give your employees what they really deserve.

While this is true with all employee benefits, it’s especially true with regards to medical coverage. A smaller business is often stuck with less-than-ideal coverage at ridiculously high premiums.

This might especially apply to you if: You are a smaller company but have exorbitantly high premiums and/or deductibles. 

#4: You’ve outgrown your current administrative system but don’t yet have the financial resources to build an internal HR department

Your business used to run perfectly well with its current administrative practice, but now it’s outgrown itself. You might be entertaining the thought of building an internal HR department and are wondering what this might run you in costs.

While the exact price tag varies with need, establishing an HR department is always time-consuming and relatively expensive. It can mean recruiting and hiring an HR director, using the services of a payroll company, and paying host of cost and fees that can be incurred by doing your HR in-house – all of which can total up to $200,000!

Do you stick with the system you have in place even though it’s not working too well or drop a ton of money on establishing an HR department?

You might think you’re stuck between a rock and a hard place, but there’s a simple solution: Hire a PEO! You’ll outsource all of your HR and you’ll have a greater depth and breadth of services at a reasonable price.

This might especially apply to you if: You’ve already experienced the fallout of administrative practices that aren’t sufficient for your current level of growth.

#5: You recently acquired a company

Acquiring another company is an exciting step for growing businesses and opens a plethora of new opportunities. Unfortunately, though, this process often leads to the realization that the current HR process was undermanaged or insufficient for the business’s needs. This can present a significant risk to acquirers, particularly in a stock purchase. You don’t want to end up losing out on the acquisition because of faulty administrative practices. By using a PEO, your HR will be handled efficiently and competently, removing all the employer risk inherent in an acquisition.

This might especially apply to you if: Your administrative process was already floundering prior to the acquisition. 

#6: You’ve just lost a long-time employee who handled all aspects of HR

Every business owner likes to think their best employees will stick around forever, but this is hardly true. Employees leave their places of work all the time – even ones they’ve worked in for decades. If you have an employee you depend on to manage HR, you might be lost if this worker leaves your company. It’s best to have a PEO working together with your employee so that you’re not up a creek if this key worker leaves.

If the inevitable happens and you did not employ the services of a PEO before it did, it’s not too late to start now. A PEO can swoop in and save the day when you feel like you’re completely lost without your key employee managing HR.

This might especially apply to you if: You’ve never played any part in the HR department at your business.

#7: Your industry has higher Workers Comp exposure causing higher workers comp rates and premium

Every business does it best to keep its employees safe, but understandably some work environments provide higher risk to their employees than others. When you are in an industry that has higher risks to your employees, the cost of your workers comp insurance can be quite high.

Because PEO’s are shopping for this insurance in higher quantities they can provide better rates on workers comp insurance plans. And since the company partnering with the PEO can often take on the EMR (Experience Modification Rate) of the PEO, even those companies with high EMRs can benefit from the PEOs lower rate.  In addition, PEOs can provide safety compliance guidance, improving your environment’s risk factors and your personal EMR to qualify your business for lower rates even if taking on the PEOs EMR is not an option.  So essentially a PEO can both make your business a safer place to work and save you money on workers comp insurance. Now what’s not to love about that?

This might especially apply to you if: You are in the construction or manufacturing industries which have high risk environments.

Okay, you have to admit it, at least 2 or 3 of those signs apply to you. If that’s the case, you definitely can benefit from a PEO.

Still not convinced? Contact ARC Consultants today so that they can determine if a PEO is right for you and if so, which PEO is the right partner for your exact business! Now, that’s something to cheer about! Happy New Year to all!  Wishing you a stress-less and successful new year.

The Apple, the Check Mark & Coffee: What they have to do with your business & why a PEO can actually help improve it

By: Shraga Jacobowitz

Okay, if I did my job correctly, you are right now scratching your head and are intrigued by the title of my article.  Because what do apples, check-marks and coffee have in common? And further, what in the world can these three things have to do with the business world, my business specifically and even more confounding, PEOs?

However, it’s really quite simple. These three seemingly unrelated items each represent three mega-corporations: Apple, Nike and Starbucks. One of the core things these three corporation hold in common is that these three companies distinguished themselves from the thousands of companies across the country by clearly establishing their company culture.

Think Apple, and you think simplicity, serviceability and quality. The Nike swoosh brings to mind athletic prowess and reaching for impossible goals. Similarly, Starbucks is synonymous with fantastic customer service and even better lattes.

Okay, you’re thinking, you’ve piqued our interest, but you still haven’t answered our more important question, “What do these companies have to do with my company and a partnership with a PEO?”

Again, the answer is simple. Creating your company culture is one of the key components of attracting faithful customers, (ask an Apple user to use an Android, a Nike enthusiast to wear any old sneaker or a Starbucks connoisseur to G-d forbid drink home brewed coffee and you’ll see what I’m talking about). But this culture is not just about retaining your customers. Having a strong company culture is almost as important to retaining your employees as it is to retaining your customers.

Back to our apple, check mark and coffee, all three of these corporations have excelled in retaining their employees, with Apple retaining about 81% of its worldwide employees. Nike was listed as one of the top 100 companies to work for with a mere 9% voluntary turnover rate.  Meanwhile, Starbucks has bucked the trend for quick serve restaurants, which usually has a 150-400% turnover rate, with an astounding 65% turnover rate, beating the industry average by 140%.

So, we know now that creating and maintaining a strong company culture can be the key to increased employee productivity across the board. This is because when there is a strong culture attached to your company, employees feel like they belong to something important, and they want to be part of making it better. In turn, your employees will love coming to work when they are part of something bigger than themselves. When employees feel like they fit into a company’s culture, they will develop deeper relationships with their colleagues, be more loyal to the company, and be more productive than ever.

Of course, employers benefit from a strong company culture, too. Having happy, productive employees who are giving their job their all, is one of the best things you can do for your company.  In fact, having a winning company culture cannot be overstated. According to a Bain & Company Survey America, 81% of 365 companies throughout Europe, Asia, and North America believe that a company lacking a high-performance culture is doomed to mediocrity.

But again, you’re probably asking yourself, “What in the world does all this have to do with PEOs?”

Elementary, my dear Watson (a change from my normal answer of “It’s simple”). Your company’s culture is the personality you infuse in your company. It defines your office environment, the way your employees feel about their work, and creates your company’s goals. It includes a range of elements, including company mission, values, ethics code, and expectations.  And because it fosters a great work environment it increases productivity across the board.

The importance of establishing and maintaining a strong company culture leads many business owners to question if partnering with a PEO or a current PEO partnership will affect their well-established company culture. It is normal to wonder if it’s possible to still maintain the mission, goals, attitude of their company, when their employees are now being dealt with by an outside party.

Worry not, business owners. As I stated in the title, partnering with the right PEO shouldn’t change anything about your company culture. Seems a little too good to be true? Are you having flashbacks to your last co-living arrangement that went south really quickly or your elementary school science project that you “co-worked” on, and thinking co-anything (whether co-living, co-working or co-employment) has to change everything?

Many business owners worry that partnering with a PEO or their existing PEO partnership will make employees feel disenfranchised or set aside or that they will not know who they are working for or what company goals they are working towards.

I repeat, if implemented correctly, joining a PEO or being part of a PEO should change NOTHING about your company’s culture. In fact, handing over all your HR duties to a PEO, allows you to focus more fully on developing and maintaining your company culture. In addition, by utilizing the services of a PEO, you’ll be better equipped at finding the right employees for your business that fit your company’s culture. A PEO can assist you with the tedious recruiting process, including interviewing candidates, resume-screening and performing background checks on prospective employees. A PEO can also help you create, implement and change company policy. And in doing so, PEOs enable you to create a team that personifies your company’s culture.

So what is the SECRET to joining or being part of a PEO, without upsetting your current company culture?

It really is simple this time: KEEP THE LINES OF COMMUNICATION OPEN!

Honesty and transparency are crucial to good company culture, so if you’re considering partnering with a PEO, simply TALK to your employees about this decision. Simple, right?

This lesson can be learned from Zappos, another leader in maintaining a thriving company culture. One of Zappos’s ten core values is “Build open and honest relationships with communication.” Zappo’s founder, Tony Hsieh embodied this value when he announced Amazon’s $850 million acquisition of Zappos in an open letter to all Zappo’s employees in 2009, eliminating the normal panic that ensues when rumors of a corporate takeover begin to circulate.

Let your employees know of your decision to partner with a PEO and why you’ve made this decision. Explain to them the benefits to THEM in bringing the PEO on board, including better benefit packages, access to better health, dental and vision insurance plans, and a safer work environment. In addition, because PEO has access to technology that an average company cannot afford, your work process is made that much easier.

Be upfront about what the PEO will handle and what your company will handle. Most importantly, explain that while you and the PEO are now co-employers, your company is still the one leading your employees and therefore your company still holds the same values as before.  A PEO should align with your company’s existing infrastructure to provide complementary expertise– they should not be taking it over.

In fact, if the transition to joining a PEO is handled correctly, working with a PEO can actually improve your company’s culture. After all, happy employees is one of the key elements of having a strong company culture. With the new benefits and the streamlined responsibilities, employees will be glad to know that your company is still looking out for what’s best for them and the company. A PEO consultant/broker and the PEO you choose to partner with should be able to help you complete this transition seamlessly. Communication between your company and the PEO throughout the transition period and the partnership is essential to maintaining your company’s culture in this arrangement. In addition, because PEOs employ seasoned, certified HR professionals who have experience with various industries, these experts can also help in making shifts in company culture, when necessary. This expertise can prove invaluable when structuring, maintaining or changing your company’s culture, and as a partner of the PEO, it’s at your disposal.

So, take the advice of the apple, the check mark and the coffee, and build up your company culture for optimal customer and employee retention, but don’t let this goal stop you from taking advantage of all the benefits a PEO can offer your business. Now, all of a sudden, I’m in the mood of wasting endless hours on my iPhone, running a mile and getting a coffee simultaneously…. I can’t begin to imagine why.

Still not convinced bringing a PEO will not adversely affect your company’s culture?  Call ARC Consultants and let them help you partner with a PEO that aligns best with your company’s culture.

The Popularity of PEO’s: It’s history, growth and effect on your business.

By: Shraga Jacobowitz

A recent survey conducted by the National Association of Professional Employer Organizations (NAPEO) this past February has some not so surprising results.  Well, not surprising to anyone who is currently working for, with, or partnered with a PEO.  The survey revealed that the PEO industry is experiencing continued growth across all areas including: revenue, gross profits, operating income, average number of worksite employees, and average number of clients.  What these survey results all boil down to is one simple fact: PEOs are becoming increasingly more popular and an increasingly more common way for businesses to provide their employees with the best HR, benefit, and insurance packages.

Of the 71 PEO executives who took part in the survey, a whopping 99% are optimistic about the prospects for strong industry growth in 2017.  We assume that the remaining 1% were just having a bad day the day of the survey.  The remaining executives all agree that more and more businesses are recognizing the value of a PEO, creating a bright future for the PEO industry.

So why are PEOs becoming so popular? And more importantly, what does all this mean for your business?

Unbelievably enough, the concept of PEOs has been around since the 1960’s, then known as Employee Leasing Firms. The industry was established as a way to help companies cope with the rising costs of workers’ compensation coverage.  However, it was not until the 1980’s when regulatory laws were increased and businesses were forced to deal with even more complex legal red tape than ever, that PEOs really began to gain popularity.

A PEO firm can handle payroll, and even assist with the hiring, training, and firing of employees. With a PEO, the employer is no longer left to deal with such tedious tasks as onboarding new hires, handling all the necessary paperwork, providing employment information, conducting performance reviews, managing expenses, recruiting, conflict resolution, providing substance abuse services, conducting company policy review, dealing with OSHA and EEOC and I-9 requirements…and the list goes on and on.  Plus, a PEO allows companies to offer insurance and benefit packages that rival those of bigger companies. With a PEO, it’s no longer only the bigger fish that get the bigger benefit package.

PEOs basically take on the tasks that are too time consuming, expensive, and complicated to handle in-house, so that your time is freed up to grow your business, allowing you to save money. But even better, with a PEO, less mistakes occur, allowing you to build a better company with better employees and better incentive packages to retain employees.

But PEOs do a lot more for business owners than rescue them from HR and red tape purgatory. Since the PEO’s job is to stay on top of business regulatory laws, including all those new ones that seem to endlessly pop up, a business that partners with a PEO is more likely to always be compliant. A PEO also helps their clients navigate the hundreds of regulations and labor laws that are applicable to their specific industry, undertakes audits to determine if the company is in violation of any laws, and then helps their client address any issues they may have.

And as any business owner understands, better compliance means fewer penalties and fines, saving businesses time, money, and frustration, while increasing employee contentment, productivity, and as a result, the company’s bottom-line.

In recent years, PEOs have begun including even more sophisticated services, such as employee screening and training, safety training and audits, lawsuit protection, processing payment of premiums, certificates of insurance and injury claims, giving businesses further reason to partner with a PEO. With workplace lawsuits and increasingly complicated government regulations becoming more and more common, it’s no wonder that the idea of using a PEO to handle these tasks have also becoming more and more common.

So as I stated at the start of this article, the results of the recent NAPEO survey are not very shocking.  PEOs are definitely becoming the standard way of business for many smart businesses. The only question remains is: Is your business one of them?

To find out more about how a PEO can help your business or if you are getting the most out of your PEO partnership, click here or contact one of our PEO consultants today.

Is Trump’s ban on immigrants a ban on business too?

Whether you agree with President Trump’s policies or not, everyone can agree that the new President has definitely started his first term in office with plenty of sound and fury. Whether it signifies nothing or not is yet to be seen. However, many business owners are wondering how his ideology and campaign agenda will affect business. Are they looking at massive changes in regulations, hiring practices, insurance laws or is it just going to be business as usual?

Trump claims to be a friend of business; his recently signed executive order pledging to repeal two existing regulations for every new one, a promise to reduce business tax rates to 15%, his appointment of Linda McMahon to the SBA, Scott Pruitt to head the EPA and nominating Neil Gorsuch to the Supreme Court all seem to indicate he is moving in that direction.  NFIB CEO and President commended Trump on his address to Congress (2.28.17), stating “President Trump delivered a very strong economic message that hit the right notes,” regarding tax reform, repealing the affordable care act and reducing business regulations.

But its Trump’s other agenda, i.e., his crackdown on illegal immigrants that has some businesses worried. Trump’s push to tighten our borders may provide some unanticipated challenges for business owners, they include:

  1. The controversial travel ban to the U.S. from specific countries
  2. A limit on H-1B and other visas allowing foreigners to come to the U.S. to work
  3. Stricter enforcement of the E-Verify system that is meant to screen these workers.

As such, many businesses are wondering how Trump’s immigration plans will affect their staffing strategies, business travel and expansion plans.

Trump is suggesting that this crackdown and his “America first” agenda is meant to create new jobs, but many are skeptical if that will truly be the case.  While we tend to think of immigrants taking low paying jobs and therefore having little effect on business, according to a recent survey conducted by Envoy, an immigration service provider, 63% of U.S. employers describe foreign workers as being extremely important to their company’s recruiting and hiring strategies.  Many would be surprised to know that a majority of new patents in the U.S. are registered by non-U.S. citizens.

Additionally, immigrants have been responsible for some of the most successful U.S. startup companies, which in turn, has created many jobs for U.S. citizens.

Foreigners have always been a crucial source of talent across all industries, and if qualified options are not available in the U.S. talent pool, companies may be looking to move or expand their offices outside of the U.S. or outsource some of their tasks to foreign companies.  In addition, companies will be hesitant to send current employees to overseas conferences, short term assignments or client meetings, further limiting a company’s growth potential.

Additionally, Trump’s strict policies have more dire consequences, says immigration lawyer, Austin T. Fragomen Jr., (Fragomen, Bernsen & Loewy), “making the U.S. an undesirable location because of the unpredictably, sends a very negative message,” and will further scare qualified foreign workers from taking U.S. jobs.  Giselle Carson, a corporate lawyer who litigates for many companies employing immigrants, echoes this sentiment, stating, “The Trump administration actions sends a message to talented foreign nationals that ‘You’re not welcome,’  and we don’t want to send a message that we’re closing our doors and closing our borders.”

This leaves many businesses wondering, what’s a company to do in the face of Trump’s obvious commitment to his hard stance on immigration?  While the uncertainty at this time makes it difficult to come up with a concrete plan, there are several things a business owner can do right now to ensure that if the immigration hammer does fall, he is not left crushed by it.

  1. Make sure you are up to date on immigration policy, including not just hiring policy, but firing policy, as well, which can have additional ramifications to the firing of an U.S. Citizen.
  2. Know the legal status of all your foreign employees, including being on the lookout for discrepancies in any employee’s information. Employers have an obligation to verify the identity and visa status through the I-9 process. While this process is old news, the increased enforcement, with risk of imprisonment for not complying is relatively new and can have dire consequences for a business owner. Businesses should be aware that as of this January, a new I-9 form has been introduced, which will most likely mean more government scrutinization, inter-agency cross referencing and stricter enforcement.
  3. Many recruiting firms suggest using these immigration policy changes as an opportunity to train and create better workers from your current talent pool.

Seems a bit overwhelming, no?

This is of course where a PEO comes into play. (You had to know a PEO was going to come up at some point.)  Partnering with a PEO to provide your HR solutions can help you with all of the above items. Through providing assistance with recruiting and hiring, a PEO can help you strategize to hire qualified employees from the U.S., along with generous employee benefit packages that PEOs can provide can also help attract and retain these employees.  A PEO firm stays on top of immigration law, so you don’t have to, ensuring that you’re always compliant. It is always a good idea to reach out to your PEO to review your current immigration and policy procedure to ensure compliance and to review any new and/or applicable laws that may pertain to your specific workforce.

Finally, through offering employee training programs, a PEO can help you build up a better workforce internally, which may be the direction business owners are going to need to begin considering.

So while Trump definitely does seem to be a great friend to business, we can only hope that he keeps in mind how his need to “build a wall” can and will affect U.S. businesses.

Why you should partner with a PEO for your business…..

By: Shraga Jacobowitz

Focus.

A PEO (Professional Employer Organization) assumes a significant amount of HR and employee related responsibilities and can free up many hours from your weekly schedule. It’s actually truly interesting how much time HR can take and the burden it places on companies. From insurance quotes to on-boarding each new employee to employee related reports. HR is extremely important to your business and should not be overlooked. However, you and your team should focus on what you do best, and dedicate your selves to your core business and give the rest to the PEO because a PEO lets you do just that…..

Compliance Complexities.

Additionally, dealing with the complexities of the government on a State and Federal level can get extremely overwhelming. Even if you do not receive any penalties for non-compliance, the amount of time a company can spend on compliance will significantly limit your ability to grow and focus on your core business. With a PEO you will avoid common compliance mistakes. A PEO shoulders the transactional HR aspects of your business it frees up your time and energy to focus on building your business, especially as the Affordable Care Act (ACA) regulations continues to impact business significantly.

Employee Benefits.
When partnering with a PEO you can get access to Fortune 500 type benefit packages. These packages range from health insurance to pet insurance and everything in between including Employee Assistance Program, Employee Perks Programs, 401k etc., which are all streamlined from one source at competitive pricing due to the economies of scale.

Attracting and Retaining Top Talent.
The PEO partnership gives you the ability to have access to a recruiting package that will assist you in attracting and retaining top talent. This will also assist you in producing the greatest products and services.

ARC Consultants is a PEO consulting firm, we broker out PEO services for all the leading PEO companies. We have exceptional knowledge in the industry, and all the latest products. With our expertise and knowledge, we are able to better understand our client’s needs and concerns and assist them in navigating through the complexities of making the correct decision in partnering with a PEO. We assist our clients in finding them the PEO that best suits their specific needs, as well as, negotiate on their behalf and service them throughout our relationship. We maintain exceptional relationships with our PEO providers and thereby we have the ability to service our client’s needs and advocate on their behalf.

Reach out to ARC Consultants now, so we can start assisting you in finding the solution that’s just right for you…… www.arcpeo.com

NOW YOU KNOW!!

ARC CONSULTANTS HR STATISTIC REVIEW # 5

Check out ARC Consultants HR related statistics:

Statistic # 121 – HR related tasks contribute to 25-35% of the average business owner’s time or their key personnel.

Statistic # 122 – 35% of CEOs said it is an absolute necessity for HR managers to be “proficient” in workforce analytics.

Statistic # 123 – More than 3,000,000 workplace injuries occur each year in the US.

Statistic # 124 – Workplace injuries cost U.S. businesses nearly $250 million each year.

Statistic # 125 – Employees that are satisfied with their employee benefits are almost 4X more satisfied with their jobs.

Statistic # 126 – Being proactive in creating a safe workplace can yield up to a $6.15 return on each dollar invested.

Statistic # 127 – A $1,000 Workers Comp claim can potentially cost an employer over $5,000.

Statistic # 128 – On average, there are 12 workplace death accidents per day in the U.S.

Statistic # 129 – Companies with fewer than 20 employees have 60% higher compliance costs.

Statistic # 130 – 7-25% of a small business owner’s time is spent handling employee paperwork.

Statistic # 131 – 36% of surveyed companies have had problems retaining employees in the past 12 months.

Statistic # 132 – 33% of surveyed companies had used benefits to retain employees in the past year.

Statistic # 133 – 90% of respondents reported increases in their health plan premiums.

Statistic # 134 – 80% of the companies surveyed used healthcare benefits to keep employees in the past year.

Statistic # 135 – The average small business owner is now spending as much as 13 hours a month to comply with ACA (Affordable Care Act).

Statistic # 136 – 57% businesses surveyed offered retirement savings benefits to help retain employees.

Statistic # 137 – According to the U.S. Bureau of Labor Statistics the average employer pays about 70% of an employee’s health insurance premium.

Statistic # 138 – 20% of surveyed companies said their health insurance premium increase exceeded 20%.

Statistic # 139 – 40% of employers in the United States report difficulty filling certain jobs.

Statistic # 140 – 40% of HR functions are being restructured.

Statistic # 141 – Businesses across the US have a nearly 12% chance of an employee legal action.

Statistic # 142 – 6 in 10 companies plan to increase spending on HR in the next 12 to 18 months.

Statistic # 143 – Almost 50% of all HR departments will be restructured in 2015 or 2016.

Statistic # 144 – 40% of small businesses incur IRS penalties.

Statistic # 145 – An average employee legal case against a mid-sized employer takes 275 days to resolve and carries a cost of $125,000.

Statistic # 146 – 48% of companies that partnered with a PEO made that decision to lower healthcare benefit costs.

Statistic # 147 – 40% of companies that partnered with a PEO made that decision because of the need to focus on their core business.

Statistic # 148 – 38% of companies that partnered with a PEO made that decision in order to offer quality HR service to assist in recruiting and retention.

ARC Consultants is a PEO consulting firm, we broker out PEO services for all the leading PEO companies. We have exceptional knowledge in the industry, and all the latest products. With our expertise and knowledge, we are able to better understand our client’s needs and concerns and assist them in navigating through the complexities of making the correct decision in partnering with a PEO. We assist our clients in finding them the PEO that best suits their specific needs. We as well, negotiate on their behalf and service them throughout our relationship. We maintain exceptional relationships with our PEO providers and thereby we have the ability to service our client’s needs and advocate on their behalf.

Reach out to ARC Consultants now, so we can start assisting you in finding the solution that’s just right for you…… www.arcpeo.com

For more statistics and the latest in the PEO industry follow us on LinkedIn.

Now You Know!!

ARC CONSULTANTS HR STATISTIC REVIEW #3

Check out ARC Consultants HR related statistics:

Statistic # 61 – Did you know?? 71% of employers believe the costliest years of complying with PPACA lie ahead.

Statistic # 62 – In response to ACA challenges 70% of midsized employers are shifting costs to employees.

Statistic # 63 – 19% of surveyed employers think general administrative costs will be the top compliance-related cost-drivers in the years to come.

Statistic # 64 – Only 12% of employees are extremely satisfied with their benefits, and only 14% believe their benefits package meets their current family needs extremely well.

Statistic # 65 – According to a recent study by the DOL 90% of business are not in compliance.

Statistic # 66 – The U.S. Department of Labor estimates that approximately 70 percent of employers violate the FLSA’s classification requirements.

Statistic # 67 – Last year, employers paid out $18 million in penalties to 19,000 misclassified workers. Under federal law, an employee’s specific job duties and salary must meet all the requirements of the Department of Labor’s regulations.

Statistic # 68 – 96% of employers plan to continue to offer employer sponsored health care coverage, despite the fact that they feel #ACA has had a negative impact on their organization.

Statistic # 69 – 27% of employers believe the largest cost increase under #ACA will occur in 2018, when the Cadillac tax kicks in.

Statistic # 70 –  50% of employers believe their current plan would trigger the Cadillac tax, but only 3% say they plan to pay it in.

Statistic # 71 –  70% of midsized and 80% of large businesses, are shifting costs to employees, by changing or increasing employee co-pays due to #ACA challenges.

Statistic # 72 – 29% of midsized companies capped part time hours to manage their ACA costs.

Statistic # 73 – 54% of midsized and 49% of large businesses are not prepared to manage IRS annual ACA health care reporting.

Statistic # 74 –  30% of midsized companies reported unexpected expenses – such as fines, penalties and lawsuits – in the past 12 months as a result of noncompliance.

Statistic # 75 – 47% of employees surveyed stated that improving their benefits packages is one thing their employers could do to keep them in their job.

Statistic # 76 – Companies that join a #PEO have a 21% savings on HR Administration.

Statistic # 77 – According to a new report by the DOL, every 3.5 seconds a labor law changes.

Statistic # 78 – 97% of companies that partnered with a #PEO through ARC Consultants had a significant savings with their Workers’ Compensations costs.

Statistic # 79 –  A recent survey finds that 70% of business leaders are concerned about their access to employees with key skills to grow the business, and 53% of these business leaders report that their HR department is not prepared to find, develop, and source new talent.

Statistic # 80 – A recent survey finds 75% of surveyed companies are currently in the process of researching ACA solutions options.

Statistic # 81 – A recent survey finds that only a little over 15% of companies are confidently prepared for the ACA reporting mandates.

Statistic # 82 – The PEO industry is growing by over 15% annually.

Statistic # 83 – 59% of businesses with fewer than 1,000 employees, and 60% of businesses with fewer than 100 employees plan to invest in human resources technology this year.

Statistic # 84 – There are roughly 900 PEO companies in the US today.

Statistic # 85 – HR tasks can cost up to 8.5% of your annual gross payroll.

Statistic # 86 – 75% of companies are struggling to attract and recruit the top people they need.

Statistic # 87 – 88% of employees do not have a passion for their work.

Statistic # 88 – 30% of small business owners wear 5 to 6 hats a day.

Statistic # 89 – PEO clients are 28% more satisfied with their selection of healthcare benefits.

Statistic # 90 – Affordable Care Act (ACA) administration and compliance costs an average of $15,000 per year.

 

ARC Consultants is a PEO consulting firm, we broker out PEO services for all the leading PEO companies. We have exceptional knowledge in the industry, and all the latest products. With our expertise and knowledge we are able to better understand our client’s needs and concerns and assist them in navigating through the complexities of making the correct decision in partnering with a PEO. We assist our clients in finding them the PEO that best suits their specific needs. We as well, negotiate on their behalf and service them throughout our relationship. We maintain exceptional relationships with our PEO providers and thereby we have the ability to service our client’s needs and advocate on their behalf.

Reach out to ARC Consultants now, so we can start assisting you in finding the solution that’s just right for you…… www.arcpeo.com

For more statistics and the latest in the PEO industry follow us on LinkedIn.