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3 More Workplace Trends You Should Be Considering

By: Shraga Jacobowitz

In my last newsletter, I discussed some of the workplace trends you should be adopting. And while implementing those are a great start (as I’m sure you all did upon immediately finishing my article) there’s still more we can learn from our younger (or as they like to stay, more Woke) peers. So without further ado, here are some more workplace trends that if you’re not doing already, you should be doing RIGHT NOW!

DON’T TRAIN YOUR EMPLOYEES

You heard me. Training is out! But educating is not.  So, while we’re not saying not to train new employees coming into your business, think outside the training box.  When looking for a job, 87% of millennials look for one that offers professional development and career growth opportunities.  That ranges from paying for advance degrees to short, informal training opportunities such as videos, webinars, podcasts, etc.  Many PEOs can provide this service, offering a range of online classes, digital books, leadership development and even live virtual training. Speak to a PEO broker or PEO consultant about partnering with a PEO that can help you with incorporating these opportunities into your business models.

ENCOURAGE HONESTY

I know you’re saying to yourself right about now, “who doesn’t encourage honesty in the workplace?” But while we all expect our employees to be honest in business, when it comes to providing honest feedback, not so much so. Honestly (pun completely intended), it’s time to be open to candid feedback from your employees. An environment that allows for this honest exchange without fear of repercussions or the boss getting mad, promotes positive change as well as personal growth. Once you showcase how willing you are to listen to their opinions and answer any question, you create an environment where you are working together for the betterment of the company, now what’s better than that?

DON’T IGNORE THE HOT-BUTTON ISSUES

Now, this one is a bit more serious and should be taken as more than a suggestion: With today’s workforce getting more & more diverse and in today’s age of #metoo, gender gap pay and discrimination that goes beyond ability and race, knowing how to deal with an increasingly diverse workforce is extremely important. Companies who choose to ignore these hot-button issues are putting themselves at risk for legal troubles and a PR nightmare.  Hot-Button Issues are not just the latest hashtag and trend, but are something EVERY business should be aware of and implementing changes to ensure you are not guilty of transgressing them.

A PEO can help you stay up-to-date on your legal obligations while helping you to navigate managing a diverse workforce in today’s current political climate.  

Okay, now get to it! Which of these 6 trends (these 3 above and the 3 from my last newsletter) will you be implementing in your workplace today?  Not sure where to begin? contact ARC Consultants to see how a PEO can help you create a workspace that will attract this younger workforce while improving their productivity and general office atmosphere.

Learning the Trends that can Change your Business: 3 Top Trends that will help you attract top talent

By Shraga Jacobowitz

With so many multi-million dollar start-ups and tech companies being started and run by CEOs in their 30s, and even 20s (did you know the youngest billionaire was 19?!?), it’s easy to feel like a dinosaur in today’s business climate.  Which is why it’s even more and more important to stay up-to-date on workplace trends and change your policies and perks to reflect some of the younger guys, especially since most of your hires today will be millennial workers who have their own set of expectations in the workplace.

Now, I’m not saying you need to be on fleek (google it for the meaning) or use text lingo in your day to day speech (actually, I beg of you, DON’T), but as much as it pains us to say this, there are some things we can learn from the younger generation, especially in how they handle their workforce.

So for those of us who still remember a time when apps were something you ordered before dinner, here are some trends in the workplace you may want to consider implementing at your company.  And for those millennials reading this, you may want to check it out too and make sure that you too are on trend.

1. Give Constant Feedback

You may know that you need consistent employee performance reviews, isn’t that what the annual review is for? But with today’s employees growing in the “participation trophies” generation, they’re used to getting lots and lots and lots of feedback. And while you don’t need to coddle your employees with praise that is undeserved, it is important to give them feedback about their performance at regular intervals. According to a recent TriNet survey, 74% of today’s workers don’t know what their boss thinks about their performance and how they are doing at work.  This lack of knowledge doesn’t really lend itself to growth, don’t you think?

If that sounds like a lot of work, it doesn’t have to be. A PEO can help you formulate, perform and evaluate these ongoing evaluations so that it becomes something that is built into your corporate structure without requiring a great effort on your part.

2. It’s All About the Flex

Today’s workplaces are getting cooler and cooler. I mean, what’s next – an in-office roller coaster? But contrary to this new wave of innovative workspaces, cool gadgets, toys, and perks are not what most employees want.  About 96% of today’s employees just want flexibility in their jobs. What workers really want are flexible hours, the opportunity to work remotely and paid time off.

In fact, for that last one, it’s been proven that everyone needs a break (well duh!) and many companies are beginning to force their employees to use their sick and vacation days.  Days off simply adds up to more productivity and with only 54% of paid days off being used currently, companies are finding they are not as productive as they can be. (Just one more workplace trend, I’ve thrown in for free.)

If your employee exceeds their paid days off, it is important to know whether they are in their right to do so under one of the many state or federal laws mandating work leaves.  Many PEOs have leave-specialists who monitor the length of your employees’ leaves, the status of their return to work, and the state and federal laws and regulations regarding them, ensuring your compliance with applicable laws, and that your employees receive what they are entitled to. This is particularly valuable if you’re a multi-state employer, as a PEO can help you navigate multiple state and federal laws and regulations to keep you in compliance in every state where you have employees.

3. Outsource. Outsource. Outsource.

Gone are the days of in-house everything. Nowadays, even workspaces are outsourced to shared work environments. From marketing to secretaries and personal assistants, more or more of companies’ day-to-day jobs are being outsourced. And that includes some of the heavy hitters. Yeah, it today’s day and age you can even outsource your CFO and entire HR department.

Of course, an amazing option for that last one is the PEO. Besides, providing companies with competitive benefits packages and group insurance, many PEOs offer a full array of HR services, so that essentially you can have them take over the entire task of running that aspect of your business. Since outsourcing usually saves a company tons of money, trust us, a PEO definitely does, that’s a workplace trend, I’m pretty confident that any business owner can get behind.

That’s it for now, but in our next newsletter we will explore some other trends you should be considering to bring your company into the modern era.  Until then, if you want to know how a PEO can help you stay up with these and many other workplace trends, contact ARC Consultants today.

ADP TotalSource, the Largest PEO Provider, Announces Partnership with ARC Consultants

February 2019 – ADP TotalSource, the nation’s #1 PEO provider, has chosen to partner with ARC Consultants!  ARC Consultants is privileged to currently be the only PEO consulting firm in the USA to partner with ADP and are honored to have been asked to join forces with this prestigious HCM (Human Capital Management) company. What is unique about ADP and this partnership is that in addition to PEO Services, our clients can access ADP’s large network of services, technology, and infrastructure, and an array of HR and payroll tasks outside of the PEO model.

At the forefront of this industry, ADP offers brilliant analytical tools and cutting-edge technology and delivers not just an excellent PEO, but the ultimate in HR, payroll and compliance services. With more than 65 years as an industry leader, ADP prides itself on delivering revolutionary solutions for back-office needs so companies are free to focus on helping their business grow. ADP allows companies to better manage their cash flow, find and retain talented employees, and lower their compliance risk.

For example, clients of ADP can utilize some of the tools below, as well as many more:

  •  ZipRecruiter to help build a dream team of top performers.
  • RUN & Done to automate payroll for salaried employees and hourly employees with standard hours.
  • ADP Workforce Now a web-based human resources (HR) application designed especially for midsize businesses. ADP Workforce Now offers core HR capabilities including time and attendance, talent management, payroll, and benefits management.
  • ADP Mobile Solutions App for employees to check their pay statements, view their W-2s, submit time sheets and more, at their own convenience.
  • Employee Handbook Wizard to help reduce your compliance risk.
  • Benchmark Data to help make smarter decisions, providing aggregated data from millions of workers across the country for you to draw on.

Read all about ADP’s powerful solutions to help your brand move forwards and upwards by clicking HERE or contact ARC Consultants to find out more about this new partnership with ADP and how it may benefit you and your company.

It’s the Most Wonderful Time of the Year….to sign up for a PEO: The best time to make the switch

By Shraga Jacobowitz

The air is getting crisper, holiday music is playing nonstop and your children have 50 items written on their gift lists already….which for many can only mean one thing… it’s time to go shopping.  Shopping for a PEO that is!

I bet you didn’t see that coming….but yep, with everything else happening at the end of the year, it seems that the PEO industry is also geared towards this “magical time of the year.”

For one, many things handled by the PEO, i.e., payroll, open enrollment, health insurance renewal, and W2s fall out around this time as well, which is why 80% of PEO business is done in December. No, that’s not saying that PEOs are sitting around the rest of the year; there is still plenty for them to do all year round, but last quarter is when push really comes to shove.

For another, with the hectic end-of-the-year business, with many employees taking vacations and companies trying to meet end-of-the-year goals, business owners are even more overwhelmed with their HR tasks and are looking for a way to simplify their lives. Plus with everything going on, errors are bound to happen, and therefore having a professional take over sounds like a great idea. So obviously, it just seems natural that this time would be the best time to switch to a PEO.

But before you pick up that phone, there’s something you should know. If you’re only looking into PEOs now, most likely you won’t be taking advantage of them for this fiscal year.  Unfortunately, while Rome may have been built in a day, the process of partnering with a PEO can take anywhere from 30-90 days. And even if a PEO tells you that they can get the job done in a shorter period of time,

  1. take it with a very large heaping spoonful of salt, because in order for the process to be done correctly, it really does need to take that long, and
  2. we wouldn’t recommend rushing the process, as it can result in partnering with the wrong PEO and ending up with a contract and services that are all wrong for you. Plus with the over 700 PEOs in America, you really want to take the time to research which PEO best fits you.
  3. Similarly, a rushed onboarding equals problem, which in turn equals unhappy employees. And you know what they say, Happy Employees = Happy Work Life (hey, you try rhyming employees). But all kidding aside, rushing the onboarding process will prevent a seamless transition and most likely will result in mistakes costing you time, money and frustrations in the long run.

But you ask, isn’t it preferable to switch at the beginning of a fiscal year?

And while the answer to that is yes, to ensure that you are not being taxed twice or have other financial implications, a January 1st transition is most recommended, it doesn’t mean if you’ve missed the boat for this year (and unfortunately, as mentioned above, you have), then you have to sit around until next year waiting to make the switch.

This is where a PEO consultant or PEO Broker (such as ARC Consultants, of course) comes in handy!  When making a mid-year switch to a PEO, your consultant/broker will work with the PEOs to ensure that there is no financial impact to a company joining the PEO at any time of the year. Furthermore, if you decide that a CPEO  is the right fit for you, the IRS allows for mid-year switches without financial or tax repercussions.

So if you’re looking to switch to a PEO, really any time of the year is the ideal time to make the move.  PEOs are here to make business owners’ life less complicated, why would you wait for a specific time of the year to do so?  If you’re ready to make the switch, just do it! And do it now….because like I said, unfortunately, it’s ain’t happening overnight.

Okay, you can pick up that phone again now! Give ARC Consultants a call and let’s get started on partnering you with the right PEO for you.

6 Reasons Why you Need a PEO Consultant or PEO Broker NOW!

 

By Shraga Jacobowitz

There are many reasons why you should use a PEO (not sure what they are? You can check out any one of the many blogs I’ve written about it such as this one). Every business owner, including hopefully you, has their own unique reason for partnering with a PEO. Perhaps you are just fed up with your administrative tasks eating up huge amounts of your time, overpaying for your company’s health coverage, or losing out on hiring top talent to companies that can offer better benefit packages.  Regardless of the reason is (although I do hope my newsletters had at least a little bit of bearing on the decision), you are now ready to make that leap and join the thousands of companies who partner with PEOs.

You ready? Let’s go, pull out the yellow pages–who am I kidding– turn to the all trusty Google and type in PEO providers. In 0.49 seconds 1.56 Million results come up (trust me, I tried it). Now what?

How do you know which PEO provider is the right fit for your business? Will get you the best service? Best prices? Understand you? With over 700 PEO companies servicing businesses throughout the country, finding the one that meets your business’s needs can be a huge headache.

Enter the PEO Consultant (AKA PEO Broker). And while the word consultant conjures to mind the famous adage “Those who can’t do, teach. Those who can’t teach, consult,” this is one case where a consultant can really DO a lot.  A PEO consultant/ broker will do all the research and negotiating for you so that you sign a contract with the PEO that is perfect for your industry and your particular organization. I mean, after all, your time is so precious; why bother researching and reviewing dozens of companies or even worse having to sit through countless sales pitches and lengthy (read: boring) presentations (although the swag and refreshments are always a nice perk, you have better things to do with your time) when you can have someone do it for you?

But hiring a PEO Consultant / PEO Broker is so much more than just the research. Here’s the top 6 reasons why you should use a PEO Consultant/ PEO Broker when partnering with a PEO:

  1. Comparison shopping made easy 

We all love the option of comparison shopping online, just click a couple buttons and have all the data to make an informed decision right in front of you. Unfortunately, it’s not that easy when it comes to PEOs. Pricing is going to be a huge factor in your decision about which PEO provider to use. But getting quotes from several companies can take loads of time, energy and endless paperwork on your part.  PEO proposals tend to be lengthy and as discussed in my last newsletter can be complicated, i.e., containing many easy-to-miss small details and varying pricing structures making comparison-shopping extremely difficult. A PEO Consultant/ PEO Broker can provide you multiple quotes to review at once, making your decision that much easier, and they can advise you to which PEO is the best fit for your needs and the best value for your company.

  1. Saving you time

When choosing a PEO, you’ll have to choose between a National, Regional or Niche PEO. You’ll need to do research into each kind of PEO, and once you’ve made that choice, you’ll need to do further research into PEO providers within each category. That’s a lot of research for one decision!

Think of the Consultant / Broker as that one guy who just knows everyone at the party….because honestly a good Consultant/ Broker will have already established dozens of relationships with PEO providers within each class. This way, they can guide you with this part of the process so you can make your final decision sooner.  In addition, as mentioned above, knowing which type of PEO is the best fit for your business, eliminates the need to even sit down, never mind listen to sales presentation from PEOs that don’t fit your company’s needs (you’ll just have to do without the keychain, hand sanitizer or Danish).  That’s why working with a PEO Consultant / PEO Broker will save you time and energy (and frustration), ensuring that you only sit down with those PEOs that services, technology and financial structure suit your business’ specific needs. 

  1. Better pricing 

Like every decision you make about your company, it’s all about the money, money, money! And to paraphrase the saying, “If you think hiring an expert is expensive, try doing it yourself.” Not hiring a consultant/broker can sometimes end up costing you more than any savings you might have thought you were gaining by doing it yourself. If you want to get the most value for your money with a PEO provider, hire a PEO Consultant / PEO Broker. An experience consultant / broker can negotiate on your behalf to get you the best service for the best price. And a good consultant / broker will use their exclusive relationships with PEO providers to draw up a deal that is favorable to everyone involved.

Hiring a PEO is a huge decision that will affect your bottom line for years to come. Why not get the most for your money? 

  1. Simplified paperwork 

Ever try to apply for something and simply give up just because of the sheer amount of paperwork?  We know that feeling! In order to provide you with an accurate quote, a PEO will need to gather a large amount of data from you, including your employees’ salaries, insurance policies, health care requirements, workers’ compensation history, and a whole lot more. Since each PEO uses a unique proposal system, you’ll need to fill out all that paperwork each time you research another PEO. That’s paperwork times infinity, or at least it will feel like that.

When using an experienced Consultant / Broker though, you only need to submit this information once. The Consultant/ Broker will evaluate your company’s data and give you quotes based on your specific needs so that you can make an informed decision with minimal paperwork involved.

You’ve got enough on your head already; why not save yourself some paperwork—and lots of time?

  1. They have your best interests in mind 

If you were in the market for a new computer and are not sure which one to get, do you go to a Dell store or an electronic store like Best Buy?  Unless you know you want a Dell, I’d suggest going to Best Buy, because the Dell representative is only going to sell you a Dell which may not be the best computer for you.

Similarly, when you work with a PEO directly, the company will try to convince you that they’re the best fit for your business. In contrast, when you work with a Consultant / Broker, they only have your own interests in mind and will help you make a decision that is best for you. They don’t make more money when you choose a particular PEO over another; they only want to make you happy.

It’s always best to work with someone who has your best interests in mind.

  1. They’re in the know 

When most people think about partnering with a PEO, it is to get competitive insurance rates or better employee benefit packages, but the pros of a PEO far exceed just saving your time and money. Many PEOs offer employee training, safety compliance assistance, creating company culture and employee engagement, workers comp insurance, assistance with onboarding, hiring and firing techniques, government compliance and regulation guidance and so much more. For more benefits of the PEO, check out some of my past blogs. But it’s hard to take advantage of all these amazing benefits if you don’t even know about them. A PEO Consultant/ PEO Broker can give you the complete rundown of all the myriad of ways a PEO can help your business.  And really, why would you want to miss out on something, simply because you didn’t know to ask for it?

Want to see exactly how a PEO Consultant / PEO Broker can help your business get the most out of your PEO? Call ARC Consultants today and let them not only consult you, but DO all the work for you.

The Economics of PEOs: The 411 on what PEOs cost and how they invoice

By Shraga Jacobowitz

Okay, it’s time to address the elephant (or should we say the piggybank) in the room.  I know as you read all my (I hope, helpful) articles, you’ve been wondering about one thing…..What’s the bottom line?  While PEOs seem too good to be true, offering an array of benefits for so little cost, they really are THAT good!

So how do PEOs do this? And how much is it going to cost you?

PEOs are able to offer so much for so little because of their very structure.  Companies using PEOs are entering into a co-employment arrangement, which actually means that your employees are not only employed by your company, but also by the PEO (much LARGER) company.  This co-employment allows your company to offset some of your liabilities and receive benefits usually only offered to much larger companies.

You may already know the benefits of PEOs. If not, you can always check out our inaugural newsletter article or any of the other newsletters that covered this topic.  And once you understand how a PEO can save you money, you can get down to the crux of things. As the saying goes, “there are no free lunches.”  And we’re back to that all important question, “What’s it going to cost me?”

So, of course, a PEO will charge you for their service, but their cost outweighs the savings you receive from partnering with a PEO tenfold.  Keep in mind when partnering with a PEO that in many cases even after factoring the fees of a PEO for their service, they are delivering a much bigger net savings to their clients.  As part of a PEO, you are being offered savings on your health benefits, workers comp and creating a lower-risk environment. In addition, partnering with the majority of PEOs can eliminate the need to have a HR department and will definitely eliminate the need to use a Payroll processing company, saving you even more money across the board.  As for the PEO cost, like everything else in the PEO world, every PEO is different. But there are three basic price models offered by a PEO:

The Flat Rate

The Percentage

The Bundle

I’m sure you’ve all already picked out your favorite pricing structure, but just in case you’re not sure which is best for you, here’s a quick rundown of the three options:

  1. The Flat Rate: Here the PEO will charge you a flat rate per employee. People like this because they know what they’re paying. The downside of this is you’re paying the same amount no matter how much time each of those employees put in and how much they benefit from your PEO partnership. Rates usually vary depending on company size and/or a number of other variables and fall between $60 and $200 per employee.
  2. The Percentage: These PEOs charge a percentage of your gross payroll each month. The downside is as this will fluctuate payroll to payroll, there’s no consistency in fees and you never know what to expect. In addition, this pay structure may throw you some surprises along the way, in the form of higher service fees when you give an employee a raise or provide bounces further increasing your cost/fee for the PEO. Its simple math, the percentage on a $1000 weekly pay is going to jump up when you raise that employee’s pay rate to $1500/week. The upside is in many cases, it can actually end up cheaper than the flat rate. Again, this is simple math, i.e., dividing your percentage fee by your number of employees may show you that your percentage rate WILL often fall out cheaper than the flat rate amount. Rates are usually based within a range of 2 and 4 percent.
  3. The Bundle: While we generally like bundle deals (I mean, who doesn’t like the TV, Internet, Phone packages), you generally don’t want a bundled PEO rate. This means the PEO invoices you one percentage which includes your payroll taxes, workers comp costs, (and in some cases your employee benefits cost) and their administrative fee in one lump percentage against your gross wages per pay cycle.  Honestly, I don’t see any upside to this price structure, unless you just don’t want to be bothered with the actual cost of things and prefer to pay bills blindly (and if that’s the case, I have a bridge to sell you).   The downside to this is that you have no idea what your costs are and therefore have no way of tracking, reconciling or reporting your individual expenses. Besides that, not knowing what you pay, makes it quite difficult to shop around or negotiate lower rates for those items that are experience rates.

But be aware, not all bundles are created the same, some PEOs will bundle everything while others will bundle Workers Comp and Administrative fees.  If you’re looking for something bundle, the latter may be a better bet.

Regardless of which price structure you decide is best for you, it’s good to know that most PEO quotes will include six standard costs (whether they are bundled or not):

  1. FICA
  2. FUTA
  3. SUTA
  4. Workers Compensation
  5. Employee Benefits Premiums
  6. Administrative Fees

Not sure what these are, you can check out Unscrambling the ABC’s of the PEOs and Wrapping up the ABC’s of PEOs, but for our purposes, all you have to know is the first two, both federally mandated employee withholdings will not (or I should say SHOULD NOT) differ from PEO to PEO. When it comes to the next three, that is when you will see a difference in your quotes. Because SUTA (State Unemployment Tax), Workers Compensation and Employee Benefits Premium rates depend on a variety of factors (such as operating state, number of claims –whether unemployment or workers comp claim, and the workers comp code they are using), each PEO will offer these at different rates. This is where you can start comparing prices.  And finally, as discussed above, the administrative fees will depend on how the PEO decides to charge you.

Like I said above MOST PEOs will have these six standard costs (and if they don’t, that’s an immediate red flag), but it is also important that these six costs are broken down on the invoices you receive from the PEO.  While this seems obvious, many PEOs proposal will show you this breakdown but not include it on their invoices. Before signing on with a PEO, make sure you ask about their invoicing practices or ask your handy PEO consultant (like ARC) how to navigate the billing and invoice process.

My final word of advice, ALWAYS LOOK FOR HIDDEN FEES.  These fees can be anything from additional charges for HR Services, EPLI, additional support or added technology modules, employee training. Many times, these fees will not be included in the original quote. Before signing on, ask the PEO for documentation of all fees and read everything word for word, including footnotes, endnotes, addendums (and any other way a PEO can sneak in additional charges).

Sounds like a lot of work? It can be, but it doesn’t have to be.

My ultimate word of advice that will always stand true: Contact a PEO Broker or consultant such as ARC Consultants (of course) to do the heavy lifting for you. Because these consultants have relationships with many PEOs, they know the ins-and-outs of each PEO’s price structure, whether there are hidden fees, who offers supplementary services for free, who charges for them, and just about everything you need to know about choosing the right PEO at the best rate for you.

Want to know more information about price comparing PEOs and selecting a PEO that fits all your needs? Contact ARC Consultants today.

The Good, the Bad & the Disgruntled; Your guide to dealing with a disgruntled current or former employee

By Shraga Jacobowitz

In our last couple of articles, we discussed hiring GOOD and firing BAD employee.  This week we’re going to discuss the UGLY (and no we’re not talking about that one employee who can use an overall makeover). But the UGLY TRUTH is that some of YOUR employees may NOT BE HAPPY! I know, I know…it can’t possibly be true, after all you’re an awesome guy and boss. But the reality of the truth is that 70% of current and 75% of fired employees in the US are disgruntled! And that’s a really bad thing.

Besides setting a bad tone and spreading internal negativity in the office, a disgruntled employee can be a liability and risk to a company in the forms of lawsuits, bad press and possible theft of company materials, clients or research.  In other words, you want to avoid them like the plague. But with the percentages listed above that may not be entirely possible. Which means, like or not, in the course of your business’ life, you most probably will have to deal with a disgruntled employee or former employee.

So what’s the trick to that? No worries, we’ve got you covered.

Let’s start with a disgruntled employee who is still a current employee of your company.  Now I know what you’re all saying right about now: Shraga has lost his mind….why would I ever let a disgruntled employee still work for me? While you may still think I’m crazy, you should know a disgruntled employee can end up being your best asset and here’s how:

  1. Find out why they are unhappy. Is it their personality or something at work legitimately making them dissatisfied and grumpy? If it’s their personality, you may be out of luck. The only thing you have to consider is if they bring something valuable to the table. If that’s the case, then you have to weigh the cost of company morale and dealing with a grump, against that value. If they have a legitimate reason for being upset, you’re in luck, because then you can fix the situation, not only improving the work environment for that individual, but for all your employees. Plus, showing that you care enough to find, resolve and correct the issue is a great way to create gruntled (why is that not a word?), happy employees.
  1. Don’t lose your cool. It’s like parenting….no matter how frustrating your two year old is being, you know you’re the adult and therefore you have to remain calm (despite the haircut they just gave themselves or the glitter they just decorated your important report with). Same too, no matter how frustrating your employee is being, you have to remain professional. I know it’s hard, but it is important for both handling this employee and creating a positive work environment. And to prevent an employee related lawsuit or claim such as discrimination, wrongful termination etc.
  1. Model good behavior. Another great tidbit from parenting, the “do as I say, not as I do” method is proven NOT to work. As the boss, you SET THE TONE of the office. How you deal with frustrating situations, treat your employees and your general mood, will affect how your employees do the same. Happy Boss = Happy Office (I know it doesn’t rhyme, but it stands just as true as Happy Wife = Happy Life).
  1. Build a company culture that prevents the Disgruntled. Sounds easy enough….just don’t hire disgruntled employees to begin with. Okay, as we all know, it’s easier said than done (even if you listen to my advice in my previous articles), but as discussed in my article on building the right company culture, creating an environment that is positive and stresses the values and mission of the company will prevent hiring these people in the first place. Having a strong value compass, will help weed out those employees that don’t fit into the culture or can help prevent an employee from becoming disgruntled in the first place.
  1. Ask for Help. If you’re partnered with a PEO, they have the tools and personnel to help you deal with a problem employee. In addition, they can help identify potentially problem employees and can help you protect yourself against the more dire consequences of a disgruntled employee, such as a lawsuit. There’s no shame in asking for help here! When it comes to protecting your company, it’s really the smartest thing to do.

That said and done, DON’T BE AFRAID TO FIRE A DISGRUNTLED EMPLOYEE who cannot be helped.  At the end of the day, this is your company and you need to make sure each and every employee fits your needs and culture.

Which brings us to the other type of disgruntled employee….the one who is getting the ax soon or already has. And while the first type of disgruntled employee (the one still working for you) is a pain to deal with, this type of disgruntled employee can be a lot more of a nuisance and plain old scary for your company.  A disgruntled former employee can pose a big risk to your company in form of bad mouthing your company to potential clients and/or job applicants.

Having disgruntled former employees is standard in the business world, meaning, at some point of your career, you’re going to have to deal with someone who is mad at or dislikes you.  I know, I know….we all just want to be loved, but the reality of the situation is not everyone is going to love us, and that holds doubly true for someone you’ve let go from your company.  Listening to some of the advice on how to fire someone, will hopefully eliminate some of the disgruntled employees. But for those employees for whom just smoothing over the firing process is not an option, the following tips can help defuse a potentially explosive situation.

  1. Don’t give them anything to complain about. Okay, I know this sounds obvious, and in any case, isn’t the very definition of disgruntled, someone who has a lot to complain about? While this is true, if you do everything correctly, they’ll be hard pressed to find reasons to complain (I mean, the complaint gets kind of weak when there’s nothing to be said). Be generous where you can be; make small concessions when handling their requests; make sure they are paid their final paycheck before they step out of your door, and treat them with respect, dignity, calm and cool. It may even be worthwhile to reach out through a third party to see if you can resolve any outstanding complaints. But if they’re not open to this, let it go.
  1. Take away their power. Don’t let one disgruntled employee disrupt your entire company. Don’t allow their antics to consume a disproportionate time and energy. Assign one person to handle the matter and let everyone else resume work. This also sends a strong message to the disgruntled employee that life (or work, in this matter) goes on without them. Similarly, when confronted by a disgruntled employee, get a room, i.e., keep it private. Don’t allow for a showdown to happen in front of your other employees, customers or other bystanders.  You may also want to look into offering employees a severance agreement that offers the employee something they want in return for a non-disclosure agreement that includes what can and can’t be said about you, your team and your company.
  1. Change the narrative. The biggest problem (barring the real extreme cases) you will probably face with a disgruntled employee is having someone bad-mouth you. While unfortunately this can’t be changed, it doesn’t have to be the only story out there. However, don’t try to correct the problem by engaging with the disgruntlee (again, why is this not a word?). Instead, make sure you share positive aspects of your company’s purpose, mission, goals and accomplishments. In other words, remind people that there is a bigger picture than just this one employee. Don’t rehash details of the employee’s faults and firing, but do respond to rumors immediately. Without getting into a full out war, address any rumors by giving accurate facts that counter them, without having to repeat the rumor.
  1. Get Help. If you’re noticing a theme here, you’re not imagining it. Getting help when needed is essential to ensure that you and your company are protected. Dealing with a disgruntled employee can be draining.  Seek out professionals that can help you with this matter. As always, I suggest asking your PEO if they can help you with the situation or help find the professionals who can and like I mentioned before, a PEO can even help prevent situations from escalating by putting into place preventive measures that protect your company, identifying disgruntled employees before they become a threat and helping you offer better benefits to your employees to minimize their dsgrutleness (I think the dictionary needs to add some of these words) and maximize their overall job satisfaction. Most importantly, if you think a situation is getting too volatile and can potentially be dangerous, get the authorities involved.  DON’T LET A SITUATION BECOME DANGEROUS BEFORE ACTING!  In the case of any disgruntled employee, it is important to be PROACTIVE rather than REACTIVE.

When it’s all said and done, preventing and dealing with disgruntled employees simply falls back upon what most human interactions depend on, being  respectful, listening (but I mean really listening) to what they have to say, staying calm and being  the bigger man. Easy enough, no?

For more information on how to create a work environment that discourages disgruntled employees and/or how to maintain HR practices that protect both you and your employees, contact ARC Consultants and see if a PEO is the right fit for you.

When it’s time to fire…And how to do it: 4 steps to firing an employee without any drama.

By Shraga Jacobowitz

In our last two newsletters (see here and here), we discussed how to hire the perfect employee, but despite all our good intentions, sometimes the day comes when we have to fire an employee.  (Insert Gasp and sigh of dread here) If you speak to most business owners, they’ll most likely say firing employees is one of the hardest tasks that falls on their plate. In fact, the average employer waits way too long to fire a non-performing employee because they are dreading the task, although retaining them is costing them money, time and even customers in the long run. Which is why dreadful or not, firing is a necessary evil in business and should never be avoided.

However, keep in mind that just like hiring the perfect employee is a process, firing the not so perfect employee is a process as well. But since there are laws that govern who you may or may not fire and what you may or may not be allowed to fire for, firing someone can actually be a lot more complicated than hiring them. So what do you need to know before firing someone in your organization?

#1 Weigh your Options

Like our discussion with hiring, the first step is to consider if you really need to fire this employee. Realize that not all employees are suited for every position. Before firing someone, consider whether perhaps they would be better fit at a different job within your company.  Obviously this is only if the employee has done nothing wrong and exhibits great qualities and work ethic, but is sinking at their current position. Sometimes the difference between an amazing employee and an employee you are rearing to fire is TRAINING, TRAINING and more TRAINING (refer back to my second newsletter on hiring practices to see just how important training is). It may be that the employee you are considering firing, just needs some additional training and/or development. Offering them that training or development can gain you the perfect employee.  And not to toot the PEO horn once again, but PEOs often offer this training and courses to employees of their clients.

#2 Protect Yourself and Company

If you’re in the legal right to fire the employee (again, a PEO provider can assist in determining whether this is the case or not) you want to leave no room for a fraudulent case.

  1. Only fire someone face-to-face! Besides being courteous to your former employee, face-to-face leaves no room for miscommunication.
  2. Do not fire anyone without warning! Again, it’s a simple courtesy, but also, a warning legitimizes your claim against the employee. If you’ve told them already you’re not happy with their performance, they shouldn’t be surprised to be fired when they don’t improve. Also, no one wants to work in an environment where firings happen out of the blue. It just creates an environment of fear and distrust among your remaining employees.
  3. As a follow-up to #2 above, DOCUMENT, DOCUMENT, DOCUMENT! (I don’t need to tell you what it means when I repeat myself three times, you know already that it just indicates how important this advice is. And IT IS! So don’t ignore it.) So what to document? Everything!! Okay not clear enough, here are some examples of important things to have records of:
    • How well or un-well (isn’t that the antonym of well?) they performed their job. If someone is excelling write down….not so much so, write that down as well.
    • Any infraction they did with time, place, details and witnesses names if applicable.
    • Any disciplinary action that was taken at the time of each infraction
    • The amount of time given to rectify the situation
    • Any warnings given before disciplinary action was taken. Make sure to record each time a warning was issued and by default each time said warning was ignored.

As with any other types of documentation, have concrete proof of everything. And if something was relayed verbally, follow it up with an email so you have written proof of all interactions.

  1. Don’t fire an employee without a witness! The reason for this one should be obvious. If you have someone who is there to attest to your reason and method of firing, it is harder for someone to make a claim of employment discrimination.
  2. Protect your property and data. Terminate the employee’s access to all your systems immediately and change any passwords you may have, and don’t allow them to access their work area. Ask the employee to hand over their key, door pass, badge and any electronic equipment that is company owned, i.e., smartphone, laptop, tablet etc.
  3. Keep it short and simple! The more information you give, the more fuel they have to fight you. If you’ve given them the proper warnings (see #2), then they know why they are getting fired and there’s no need to rehash it. Honestly, it might just be cruel to do so.
  4. Don’t end the meeting on a low note! Sounds like odd advice for a termination meeting, but the reality of the situation is no one wants a disgruntled former employee (especially in the world of social media). If the firing is done respectfully, you are accommodating and acknowledge the employee’s positive attributes, you are more likely to have an employee who won’t bash you on social media or TP your house. Unless they’ve truly been awful, don’t deny them unemployment benefits and encourage them in their next steps towards employment. If applicable, you can even offer to be a reference for their next job.  If you are able to and if the situation warrants it, offer a compensation package. Basically, be nice and you’ll make a very hard situation a bit easier (although, I’m not promising that there still won’t be tears, because unfortunately, most likely there will be tears!)

#3 Be Prepared

Like we mentioned above, some classes of workers are protected based on race, color, religion, national origin, gender, disability….you get the point. Therefore, when you are firing anyone, especially someone who falls in these protected classes, make sure you have a clear reason why you are firing them and have documentation. Don’t wait until an employee becomes a problem to begin documenting. Have a clearly defined method of tracking and documenting employee performance, establish uniform policies on what is expected and what is a fire-worthy offense, and if possible, discuss and correct problems as soon as they occur. If you’re really not sure if you have a leg to stand on, reach out to a professional (just saying, your PEO can most likely help you with this).

#4 Interview, Interview & Interview

And, no I’m not talking about hiring the replacement for your fired employee just yet (that we covered in our last newsletters), but I’m actually referring to Exit Interviews.  All too often, this important step is skipped, but they are a valuable tool for any business owner. They can help bring to light issues within your company. After all, a fired employee has nothing left to lose, so they’ll be as blunt as possible and everyone needs to hear the blunt truth every once in a while.  Now obviously, if your employee is leaving on bad terms and has a “burn the company down to the ground” mentality, you may want to take what they have to say with a heaping tablespoon of salt. But otherwise, be open to the criticism and see how you can improve both the work environment for your current employees, and implement ideas to attract better new hires.  This step holds true whether you are firing someone or they are quitting.

#5 Be Transparent

There’s nothing that strikes fear more in employees’ hearts than hearing that a colleague was fired!  Unless you want to run a company on fear (trust me, you don’t – it’s not really the motivator you think it is), be open with your remaining employees about the circumstances of the firing. You don’t have to share the intimate details, but recognize that a change has been made to the staff and assure them that their jobs are still safe (unless they’re not, and if that’s case, go back to #1 and repeat).

Obviously, the best option is to not have to fire at all, but when you do, keeping these points in mind can definitely make the process a lot easier, smoother and minimize your stress, dread and fear.

Want to find out how a PEO can help you attract and retain quality employees or how they can help you with your HR administrative tasks so that both hiring and firing can be easier? Contact ARC Consultants today.

Turning the Dream Employee into a Reality: The Last 2 Steps to Hiring the Perfect Employee

By: Shraga Jacobowitz

In our last newsletter, we discussed the first two steps of hiring the ideal employee for your company (here’s a quick refresher  if you want to review those steps).  In this week’s article we get to the meat and potatoes of the hiring process, and explore how to ask the right questions to potential hires and how to ensure the best candidate for the job becomes the best employee for your business.  Because as you will soon discover, hiring the dream employee goes beyond the hiring process. Just read on to see how…

Step 3: Ask the right questions & offer the right incentives

This is really two separate parts of the same process: one is making sure your interviewees put their best foot forward, while the second is making sure you put yours forward.

Knowing what to ask potential hires is essential to the interview process.

Rule #1: YOU SHOULD NOT BE ASKING THEM ANYTHING THAT YOU CAN READ OFF THEIR RESUME! The interview is not about learning about their experience, education, etc., but instead it is a way of gauging their personality, work ethic and character and seeing how they will fit in your company’s current workforce and culture.  In addition, don’t just ask about their expertise, but provide a hypothetical scenario in which they apply that expertise to a company related problem or situation.

Rule #2 is therefore, GET CREATIVE WITH YOUR QUESTIONS.

Some creative questions can include (but then again, you SHOULD try to come up of some of your own that fit your company needs best):

  1. Turn the question back on them and ask them, “What question didn’t I ask that I should have?” Their answer will reflect a lot about what they feel is important; what they are more and less confident in and may dig up a nugget of information you never would have dreamed about asking.
  2. What would you do if you were CEO? Again, this reveals a confidence level and allows you to see if the hire is more comfortable in a leadership or follower role.
  3. Why wouldn’t you want to work here? They’ve got the “why I want to work here,” answer down pat, so reverse the script and ask them why they wouldn’t want to work here. This is the candidate’s opportunity to show that they have a great understanding for the business, but also that they recognize that no opportunity is perfect – but that they have solutions for coping with those obstacles.
  4. Have fun with your questions: What super power would you most want? If you can have lunch with one historical figure, who would it be? In general, interviews should be a conversation rather than question and answer, so anything that opens an avenue of discussion is a great question to ask.

As for putting your best foot forward, make sure you are offering an attractive benefit package (a PEO can help you compete with the big dogs for this), a competitive salary and potential for growth. Having top employees requires competing for those employees, so make sure you’re in the game.  Like your interview questions, get creative for ways to entice potential employees. A froyo machine in the break room isn’t sealing the deal, but it certainly doesn’t hurt and lets hires know that you’re a company that cares about the happiness of your employees (now that’s a win-win).

Step 4:  it’s not always about the hiring process.

Hooray! You finally hired the employee of your dreams! Now what?

Guess what, hiring the right employee is just the first step (or I guess according to this article, the third step) to having the perfect employee. And it’s not even the most important step– this final step is probably the most important step in the process and can make the difference between having an Employee Stud versus an Employee Dud. So what is this all important step?

TRAINING! TRAINING! & MORE TRAINING!

There, it’s so important I said it three times. There are no two-ways about it, good employees no matter their education, background, experience or super powers, need to be trained in working for YOU.

To drop them in the deep-end of office management may very well show you how adaptive, self-sufficient and innovative your new employee is, but it really isn’t the most efficient way to getting the job done. Take the time to properly train your employees and keep them well informed about company changes, policies and what’s happening in the office.  Trust us that extra time you take will definitely pay for itself in the end.

Some of the things that you should make the time to tell ANY new employee are:

Your USP (unique selling point) and how you compare to your competition. Every employee is a potential networking and sales person for you. That oh, so innocent question, “Oh, you work at So & So Inc. — are they any good at what they do?” can actually lead to a new customer/client. Not having the correct information to deliver an elevator pitch, may mean the difference of a new client or not.

How to Solve a Customer Problem on their own. You’ve (or your employees have) been there and done that, so you really know most of the clients’ problems, although you must never underestimate the power of clients coming up with unique and crazy problems, but on the most part, you or someone on your team should know how to handle most complaints and issues. Give new employees the resources, the skills and the AUTHORITY to handle these problems instead of having to pass the buck to upper management when problems arise.

It may also be worthwhile to assign a buddy/mentor for every newcomer. In this way, new employees have an address for their myriads of questions and they need not to feel like they are bothering management or feel stupid in asking questions. In addition, building a trustworthy relationship with someone with more experience in that company can help guide the newcomer and allow them to adapt and grow as part of the team.

Through following these (albeit not simple but essential) steps you can ensure that you hire the best employee for your company and needs. Now if you think hiring someone is the hardest part of being a boss, just wait until you have to fire someone. Look out for tips on that in a future newsletter article.

Need help with your HR administration or need more tips about the hiring/firing process, contact ARC Consultants to see how a PEO can help you with all your HR needs.

Turning the Dream Employee into a Reality: Hire the Perfect Employee in 4 Easy Steps

By: Shraga Jacobowitz

Good employees are hard to find….or are they?  While business owners, often lament the inability to find good staff, in truth, it may very well be their fault! The reality is that finding and hiring the right employee for your business is no easy task. But knowing what to look for in a candidate and what to ask is essential to making sure you’re getting an employee that is right for your job, fits in with your company culture (see our article on that here), and is, simply put, a GREAT (not just good) employee.

Too good to be true?

It doesn’t have to be. Here are the 4 steps you need to take in order to hire the perfect employee for your company.

Step 1: Clearly define your position

It’s important to know this step applies to EVERYONE thinking of hiring a new employee. It’s not just enough to say, “I’m looking for a new customer service rep, sales manager, ice cream tester…” or whatever position you want to fill. Before you begin the hiring process you need to have in your head clearly what this job entails.

So how do you clearly define your position?

  1. Define your company – Answer what the purpose of your company is, not what you make or sell, but the greater good you provide. Nike for example, doesn’t they sell shoes and sporting apparel but instead state: “[We] inspire athletes of all abilities to tap into their potential.” This is especially important because research shows applicants, especially Millennials, are more attracted to positions that have a greater purpose. Gone are the days of soulless corporations; people want to feel that their days are being spent in a meaningful way. In addition, defining your company allows you to define what kind of applicant you’re looking for.  Which, lucky for you, is the next step.
  1. Define the applicant – Don’t just state the requirements of a job, or the necessary skills, experience and knowledge required to fill the position, but figure out your ideal applicant; creative freethinker vs. analytical and by-the-books?  Marvel lists the qualities they are looking for by stating “You are” instead of “You have/know” such as, “you are a walking wiki on anything Marvel.” And you had better believe, you won’t find anything about years of experience or Microsoft Office in their job postings. So get creative with how you recruit, (for some great examples check out some of these recruitment ads here.), but while you’re getting creative don’t forget the final step in defining your position….
  1. Actually defining your position – Let potential applicants know exactly what the job entails, the company goals, the required day-to-day activities, what is expected of them and how success will be measured. Finally, let applicants know their potential of growth in the company with this position. Applicants are always looking towards the future. Telling them right up front where they can go in this position can definitely help attract a qualified employee that is bound to stick with the company.

If all that sounds a little too overwhelming for just step 1, don’t worry, it gets easier from here, but more importantly, if you’re partnered with a PEO, their HR experts can help you determine and define all these aspects of the hiring process so you can quickly move onto step 2.

Step 2: Determine if you really need to hire someone for this position

I know this piece of advice sounds counterintuitive to be included in an article about finding and hiring employees, but realistically sometimes it is just more worthwhile to outsource the task than to hire someone in-house. Prime example: partnering with a PEO to handle your HR administrative tasks, rather than hiring a HR manager. (For more about the pitfalls of developing an internal HR department, read here).

Answer the following questions to determine which direction is better for you.

  1. Is the employee being hired to provide your primary service or a supplementary service, such as administrative tasks?

If it is the former, hire in-house; the latter, it may be worthwhile to outsource. Even more so, if this service gives you a competitive edge, you want to make sure that you are fully in control of the outcome and therefore may want to hire someone rather than outsource.

  1. How frequently do you need the services provided by the employee?

If the services are ongoing (even those that are supplementary) then it may be worthwhile to hire, not so frequently needed, then outsource it. There’s nothing worse than hiring someone who doesn’t have enough work to fill their days

  1. Is the service a commodity that is regularly outsourced and therefore done much more efficiently through outsourcing, such as using a payroll service?

If so, then why are you wasting your time? These providers have figured out how to do this task quicker, better and more cost efficient already. There’s no need for you to reinvent the wheel.

  1. Is it a specialized service that requires tons of training and education?

Hiring highly specialized people to work for you can be quite expensive, but today’s technology has made available a plethora of highly specialized talent and easy methods of data sharing for streamlined out-of-house work, so why wouldn’t you take advantage without paying out big bucks?

  1. Does the service need to be carefully monitored, allow access to sensitive company information and/or require a high level of trust in the provider?

If so, it may be better to hire someone in-house. Of course, I’m not saying that independent contractors are not completely trustworthy. You never need to worry about your sensitive data when outsourcing with a reputable provider. The key word there is reputable, make sure to always get references and actually follow up with those references when using any outsourcing provider.  If you’re choosing to outsource your HR tasks through partnering with a PEO, using a PEO consultant or broker to find the right PEO is a great way to ensure that you are using a trustworthy company. That said, hiring an employee for a task that is uber-sensitive, (like guarding the secret recipe to your world famous cookies, for example) is often a better choice as employees create an incomparable loyalty towards the company.

A final note about outsourcing, if you are going to use independent subcontractors, it is important to research your insurance’s coverage in regards to these professionals and insure that they are also covered by your policy. If your insurance is through a PEO partnership, your PEO broker/ PEO consultant should be able to help you answer this question.

So now that you’ve defined your position precisely and determined definitively (a little alliteration just for the fun of it) that you need to hire someone, you’re probably even more convinced than ever that the perfect candidate is non-existent. But fear not, the next two steps will help you hone your interviewing skills so that among all the prospective applicants you pick exactly the right one for the job and your company.

You ask, what are the next two steps? We’ll for that you’ll just have to wait until my next newsletter.

Simply can’t wait? Contact ARC Consultants today to find out how partnering with a PEO can actually help you with the entire hiring (and firing) process.